Frequently Asked Questions

How long will it take to receive my records?

You will receive your records within 1 Hour of placing your order.

Why is my address not shown on the driver abstract?

Residential addresses are excluded from uncertified driver abstracts to safeguard the personal privacy of the individual.

What should I do if I don’t receive my order?

First, check your junk or spam folder in case the email was filtered there. If you still haven’t received your order, please contact our support team for assistance.

Can I request a refund?

Unfortunately, refunds are not available. If the requested record is not found, you will still receive a PDF document stating this, and the full price for the search will be charged.

Disclaimer

OntarioDrivers.info is a privately owned, for-profit entity and is not affiliated with any government agency. This site specifically disclaims any connection with any state’s Department of Motor Vehicles or similar entities. We also disclaim any liability for third-party links and resources available on the site.